TISA Strategic Priorities - Flipbook - Page 4
Consumer Protection
Protecting the best interests of UK consumers in their financial journeys.
TISA Working Groups
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Client Assets
Consumer
Committe
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Consumer
Duty
Financial
Crime
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Governance,
Conduct and
Culture
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Vulnerable
Customers
Operational
Resilience
TISA’s Consumer Protection Workstream is committed to ensuring an appropriate
regulatory framework that safeguards consumers. We work closely with our members,
the government and regulators with the shared aim of creating an environment where
risk is appropriately managed, and help firms implement robust and compliant
processes that enhance consumer outcomes and maintain trust in financial services.
Key Objectives:
Client Money & Asset Protection (CASS): Ensuring robust protection and appropriate treatment of client
money and assets in line with regulatory requirements and expectations, as well as helping firms address
implementation and compliance challenges.
Consumer Committee: to identify industry-wide consumer harms and opportunities to inform TISA’s
strategic policy focus.
Financial Crime Prevention: Helping firms implement effective measures to combat fraud, money
laundering, and other financial crimes to protect consumers and maintain market integrity. TISA maintains
a place on the JMLSG board to enable us to influence industry wide interpretation of legislation.
Operational Resilience: Supporting firms in implementing the FCA’s operational resilience requirements
and shaping industry standards and good practice, particularly in complex areas such as testing within an
evolving technology landscape.
Vulnerable Customers: Promoting best practices to identify and support vulnerable customers, ensuring
they receive appropriate and accessible financial services. Helping the industry navigate the challenges of
achieving and monitoring good outcomes, as well as considering accessible, inclusive design.
Strategic Policy Priorities 2026
tisa.uk.com
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